- Shipping & Returns
Shipping & Returns
PLEASE USE A VALID PHYSICAL DELIVERY ADDRESS FOR YOUR ORDER
*Continental USA orders ship standard/ground at a FLAT rate of $7.95 and FREE SHIPPING on orders of $49.95 or more after any applicable discounts. Expedited and other shipping options are available at check-out and we reserve the option to exclude specific products from free shipping and/or add-on an additional fee for odd or over-sized items. Orders follow USPS and Fed Ex pick-up, shipment and delivery schedules. Shipping and/or delivery will be affected by USA Holidays and may be effected by war and acts of nature.
*Outside the Continental USA: Most orders default to USPS International Priority, however other options may be available at checkout. We reserve the option to add-on an additional fee for odd or over-sized items. Orders follow DHL, USPS and Fed Ex pick-up, shipment and delivery schedules. Shipping and/or delivery will be affected by Holidays and may be effected by war and acts of nature.
Orders ship FAST - if placed by 12pm (noon) EST Monday-Friday, they generally ship the next business day. Orders comply with the shippers' pick-up, shipment and delivery schedules. Shipping and/or delivery will be affected by USA Holidays and may be effected by war and acts of nature.
Expedited orders - FedEx Express Saver orders that are placed before 12pm (noon) EST Monday-Friday, process and are picked up by Fed Ex that business day night. The order will arrive on the 3rd business day. (order and pick up day is not included in this time frame). Weekend days are not counted as "aship or delivery day"
LOCATION: The Diet Revolution, herein referred to as "COMPANY", is located in FL, however packing and shipping are handled from COMPANY'S warehouse in Michigan.
Normal Business Hours
Normal business hours are Monday thru Friday 9am – 5pm EST, EXCLUDING USA Holidays and others as may be deemed throughout the year.
By placing an order on TheDietRevolution.com, you authorize COMPANY to charge your credit card for the total amount calculated, or as modified by COMPANY for the reasons stated below; or as a result of your personal request. You also agree that the delivery address on your order is valid to receive deliveries. Expedited FedEx orders are shipped via Fed Ex ONLY to a physical address. Fed Ex will not deliver to a PO Box. Please note that there may be certain orders COMPANY is unable to accept, either in full or in part, and said orders must be cancelled or modified. COMPANY reserves the right, at its sole discretion, to refuse, cancel or modify an order for any reason.
Some situations may result in a customer’s order being canceled or modified, including limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; address inaccuracies; or problems we identify. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of the order is canceled or if additional information is required to accept your order. COMPANY reserves the right to restrict specific product sales to certain countries, territories, etc as deemed necessary.
If your order is canceled by COMPANY after your credit card has been charged, COMPANY will issue a credit to your credit card for the amount of the charge.
COMPANY strictly follows all known national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad, as well as regulations regarding exporting to other countries. A variety of customs fees, taxes, and duties may be charged on orders shipped outside the United States, which are out of COMPANY’s control. You agree that you are responsible for any charges incurred to obtain possession of your order package(s). You are advised to determine any and all fees and taxes that may be imposed to import products offered by COMPANY and you agree to be fully responsible for such fees and taxes.
If you fail to claim a package due to refusal to pay customs fees, COMPANY will not issue a refund to you even if the goods are shipped back to COMPANY. If customs holds the order and refuses to deliver to you, you must notify us. At our discretion, COMPANY will decide if the order should be disposed of or return shipped to COMPANY. You agree to pay for all shipping fees incurred in this transaction, as well as a return and restocking fee or disposal fee, whichever is applicable. A net refund will be issued once the situation is completely cleared up.
ALL SALES ARE FINAL AND NON-RETURNABLE
Due to the nature of our products' shelf life and tampering policies, products are only shipped once and are non-returnable nor non-refundable.
Also please note, nutritional products are susceptible to damage from heat and cold. You should not leave products unattended in your automobile or other hot or extremely cold environment.
Equipment sold on our website that is deemed defective is backed by the individual product manufacturers’ limited warranty and will either be replaced or repaired at manufacturer’s sole discretion. Returns for equipment must be authorized by Company before return during warranty period.
Once you place your order, all orders are final.
Lost or Stolen Merchandise
COMPANY will not replace lost or stolen merchandise that has been shown to be delivered by the DHL, USPS, UPS, FedEx or by any other delivery service. If you feel your order cannot be safely delivered to its destination, please contact COMPANY to add additional fee-based insurance and a delivery signature requirement before you place your order. If an insured order is subsequently deemed lost or stolen, and a claim is made, verification documents will be sent to you for completion and signature. Upon completion and confirmation of lost or stolen goods, a replacement order will be sent. Your cooperation will be necessary to assist and expedite COMPANY'S ability to complete claims with the delivery service to recover the merchandise cost. Orders without added insurance may not be eligible for a claim to be filed.
You agree to provide a valid physical delivery address. If your address is not valid to accept delivery, it will be returned by shipper to the fulfillment house in Michigan. Once received in Michigan and restocked, you will be charged a 10% restocking fee as well as the original cost to ship the order over and above what you paid, as well as the return shipping fee. A net refund will be issued back to the credit card you used to place the original order. If you want the order placed again, you will need to place a new order.
Prices & Currency
Product prices on this website are in U.S. dollars and do not include additional costs such as shipping, special handling, sales tax, etc. When applicable, these will be added to your order at check-out. COMPANY is not responsible for nor collects fees such as: duties; customs fees; insurance costs; tariffs; and/or value-added taxes, unless otherwise stated. To add insurance and delivery signature confirmation, call COMPANY before you place your order to make arrangements for these to be added.
Pricing, Typographical or out of Stock Errors
The Diet Revolution website strives to provide accurate product, pricing and availability. However, errors may occur. In the event of any of these errors, COMPANY reserves the right, at its sole discretion, to refuse or adjust the order. COMPANY will contact you via phone with order problems and discuss what order options are available. If you cannot be reached via phone, your order will be put on hold until you contact COMPANY. If COMPANy does not hear back from you within 7 days, your order will be cancelled and a refund issued in the amount you paid less a 4% processing fee.
Products for Resale
COMPANY reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and/or to orders that use the same billing and/or shipping address. COMPANY will provide notification to your e-mail and/or billing address provided should such limits are applicable. COMPany also reserves the right to prohibit sales to dealers and current wholesale accounts with COMPANY.
No Warranty – Disclaimer
TheDietRevolution.com and its contents and/or promotional materials are provided on an “as is” basis. COMPANY'S officers, directors, employees, agents, licensors, suppliers, content providers and the like (“affiliates”) make no representations or warranties of any kind, express or implied, with respect to this information, including without limitation the products, information or services offered or sold by COMPANY and/or its affiliates. COMPANY and/or its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. No oral or written statements by Company and/or its affiliates will create any warranty not expressly set forth in writing.
As a customer, you agree that COMPANY may terminate or suspend your account and/or access to all or part of TheDietRevolution.com, without notice, for any conduct that COMPANY, in its sole discretion, believes is in violation of this agreement or any applicable law or is harmful to the interests of another user, COMPANY and/or its affiliates.
Limitation of Liability
COMPANY AND/OR ITS AFFILIATES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF COMPANY'S PRODUCT, INCLUDING WITHOUT LIMITATION ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) AS A RESELLER OF ANY PRODUCTS OR SERVICES, (III) FOR ANY DEFECTIVE PRODUCTS, (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION, (V) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, (VI) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY, OR (VII) FOR ANY OTHER MATTER RELATING TO COMPANY’S BUSINESS, OR (VIII) FOR ANY PERSONAL HEALTH CLAIMS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOOD WILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE USER ADVISES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND THE USER. THE PRODUCTS, INFORMATION AND SERVICES OFFERED BY COMPANY WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. BECAUSE THE LAWS OF SOME STATES MAY NOT ALLOW FOR THE EXCLUSION OF CERTAIN DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
Notwithstanding the foregoing, the sole and entire maximum liability of COMPANY shall be limited to the amount paid by customer for any product, information or service purchased by customer from COMPANY.
Applicable Law - Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to choice of law rules. As a customer, you agree to submit to personal jurisdiction in the State of Florida and further agree that any cause of action arising from or relating to the use of Company's products or this Agreement shall be brought exclusively in Federal or State Courts for Pinellas County, Florida, USA.
Severability - Interpretation
If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Agreement, the term “including” shall be deemed to be followed by the words “without limitation.”
This Agreement constitutes the entire and only Agreement between Company and you, the customer with respect to the subject matter of this Agreement and supersedes any and all prior or contemporaneous Agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Agreement.
Changes to Terms Agreement
Company may, in its sole discretion, amend this Agreement from time to time without notice.
The failure of COMPANY or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this Agreement. The “No Warranty – Disclaimer” and “Limitation of Liability” provisions of this Agreement are for the benefit of Company and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
With the prior agreement of COMPANY, any claim, dispute or controversy arising or concerning company’s websites and/or this Agreement shall be decided by binding arbitration with the Rules of the American Arbitration Association and any such arbitration pro brought will be held in Pinellas County, Florida, USA. The decisions of the arbitrators shall be conclusive upon all parties involved and judgment upon any award of the arbitrator by any court having competent jurisdiction. This provision shall be specifically enforced by a court of competent jurisdiction.